Refund policy
Returns & Refunds
We want you to love your Auralia curler. If it isn't right for you, you have 30 days from the day your order is delivered to request a return.
What can be returned
- The item must be in its original packaging, with all accessories and the user guide included.
- The item must be unused or only lightly tested. For hygiene reasons we cannot accept a curler that has been used extensively.
- Items that arrive damaged, faulty or not as described can be returned at any point within 30 days, used or not.
How to start a return
Email hello@auraliacurls.com with your order number and, if the item is damaged or faulty, a photo or short video showing the problem. We will reply with return instructions and the address to send it to. Please do not send anything back before contacting us — returns sent without instructions cannot be processed.
Return shipping
- If the item is damaged, faulty or not what you ordered: we cover the return shipping, or send a replacement, whichever you prefer.
- If you simply changed your mind: the return shipping is at your expense.
Refunds
Once we receive and inspect the returned item, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it can take a few additional days to appear on your statement.
Original shipping costs are refunded only when the return is due to a damaged, faulty or incorrect item.
Cancelling an order
If your order has not shipped yet, email us and we will cancel it and refund you in full. Once it has shipped, the return process above applies.
Wrong address or unclaimed parcels
If a parcel is returned to us because the address was incorrect or it went unclaimed, we will refund the item but not the shipping cost. Please double-check your address at checkout.
Questions
Write to hello@auraliacurls.com and we will get back to you.